Stem Split AI

Refund Policy

When Stem Split AI returns credits or refunds a purchase, and how to ask for a refund.
Nov 3, 2026

Last updated: 2026-11-03

Failed generations

If a generation fails on our side, the credits it used are returned to your balance automatically. A result you do not like is not a failure, but write to us if a result is clearly broken and we will look at it.

Refunds of unused credits

Within 14 days of a purchase, if none of its credits have been used, you can ask for a full refund. Credits that have been used, even partly, are not refunded in cash.

Credits bought through FloatPass are FloatPass platform credits; their validity follows FloatPass’s terms.

Credits are spent only when you download a whole song (125 credits). Splitting and the 30-second previews cost nothing, so there is nothing to refund for them.

If a download fails or its files are damaged on our side, write to us and we will fix it or return the credits.

How to ask

Write to contact@stemsplitai.com from the email address you used, with the date and amount of the purchase. We reply within 5 business days. Approved refunds go back to the original payment method through FloatPass and usually appear within 5 to 10 business days, depending on your bank.

Please write to us before opening a dispute or chargeback with your bank: we can usually solve the problem faster.

This policy does not limit any refund or withdrawal rights you have under the consumer law of the country where you live.

Contact

Stem Split AI, contact@stemsplitai.com.